Delivery and Returns

DELIVERY

All efforts are made to ensure a speedy delivery.

If for any reason your there is a delay we will notify you via your preferred method of contact.

Orders can be delivered via courier or Australia Post.

Shipping is free on all orders over $150.

Orders over $3000 are only available to be picked up in person from our store.
Simply show your online receipt (this was emailed to you when you placed your order online), the credit card used for your purchase, and a form of photo ID.

We take care to ensure all products listed for purchase in our online store are available for in-store, however, a popular piece may from time to time be on back-order. Should the be the case, you will be contacted via email with details of the back-order item. 

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please call us 07 4632 9000 , 9.15am – 5.30pm Monday to Friday so that we may assist you.

ORDER TRACKING

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. This email will also include a link which will allow you to track the status of your delivery.

RETURNS POLICY

Returns will be accepted on any faulty merchandise returned to our store or online within 14 days.

Freight costs are non-refundable.

Products returned for repair, replacement or refund due to customers changing their mind, is not a valid claim under the Consumer Guarantees Act, and therefore a repair, replacement or refund it is at the discretion of the store.

HOW TO EXCHANGE AN ITEM IN-STORE

Simply show your online receipt (this was emailed to you when you placed your order online) and the credit card used for your purchase at our store within 14 days of delivery, where our store staff will be happy to assist you.

If you would like to exchange your item, please call ahead to confirm that the item is available.

BY POST

If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.

If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However we are unable to offer free delivery for ‘change of mind’ returns or exchanges.

FAULTY PRODUCTS

If you find that your product has a manufacturing fault, you must contact us and return the item for inspection.

All products must be returned in their original packaging, with original tags wherever possible including proof of purchase.

After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee.

Remedy can include, repair, replacement or refund at our discretion.

However if the we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee, and will offer a quote to have the goods repaired, or replaced.

Irrespective of what the type or severity of the product fault/ defect is, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.

RETURNS / EXCHANGES ADDRESS:

Lee Volk Jewellers
231 Margaret Street
Toowoomba,
QLD 4350
Australia
Phone (07) 4632 9000

Please ensure your return parcel is securely packaged and both sender’s address and online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.